Thoughts on Refreshing Business Software - Freshworks Blog - Thoughts ...

“Culture.”
The very term “culture” evokes a grand range of responses from Homo Sapiens, a species that has indeed come a long way in the past 70,000 years—give or take a few pandemics—since the cognitive revolution began.
The word itself is rooted in soil: according to Oxford University Press, culture is derived from the Latin “colere” that means to “tend, cultivate.”...

[Graduating from startup to scaleup means having to constantly evolve your applications to keep pace with your customers’ growth. In this Freshworks Engineering series, Rails@Scale, we talk about some of the techniques we employ to scale up our products...

When Aashish Kumar first heard about ‘virtual engagements’ in a curiously worded mail, he balked a little.
He had assumed it was an instance of corporate gobbledygook he’d rather do without, considering how swamped he was, clacking away at his laptop from the corner office at home. So, no surprise that he vowed against anything that would even remotely involve...

[While this post is about Freddy Self-service, there’s much more to Freddy. Check out the ‘hunt’ for Freddy AI for CX here.]
The pandemic has fundamentally altered the landscape of business operations. Organizations around the world are leveraging technology to address health and safety concerns brought to light in its wake. Across myriad sectors, including healthcare, digital...